Refund Policy

The policy

Full refund within 7 days of first payment. If this is your first payment for TSMS and you ask for a refund within 7 days of that payment, you get a full refund.

No refund for a started month thereafter. After the first 7 days, or for any renewal payment, there is no refund for a month that has already started. Monthly billing has no lock-in: you can simply not renew.

How to ask for a refund

Contact the owner at [owner contact email — owner to supply] with your tenant name and the receipt number (on your receipt in Billing). Refunds are processed manually by the owner to the same bank account the payment came from, unless agreed otherwise.

What happens to your data

A refund does not delete your data. Your account moves to the Free plan (or stays read-only until you renew), and you can still export everything from Settings. See the Privacy Policy for export and deletion.

Questions

Pricing is on the Pricing page. General terms are in the Terms of Service.